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We can only accept returns of items purchased on www.des-infinity.com, and purchases from www.des-infinity.com cannot be accepted in any other store. All returns and exchanges of items purchased on www.des-infinity.com must be returned to our warehouse. To return goods for a refund or exchange, please fill out the returns form sent with your order or file the Return Form here.
If you have received defective merchandise, you can email us at
support@des-infinity.com. Please describe your defect and provide your contact information. We will aim to resolve the issue as quickly as possible.
Please allow 7-10 business days for us to receive your return. Once received, we will inspect and process your return within 5 business days. You will be notified by email once your return has been completely processed.
All refunds are for merchandise only. Shipping and handling charges are non-refundable and we are not able to provide return shipping labels at this time. We do ship exchange requests to you via UPS Ground at no additional charge.
Exchanges must be for items of equal or lesser value only. We cannot make additional charges to your credit card.
Any refund will be automatically issued to the card used to make the original purchase. In the event that we are unable to provide a suitable replacement for an exchange, we will automatically refund you and notify you via email.
In all cases, the returned items must be in their original “shelf-ready” condition, which includes tags and any packaging.
All items are your responsibility until they reach our warehouse. Therefore, we strongly suggest that you use a trackable shipping service. Please ensure you pack your shipment securely to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Address for Returns:DES Group
7205 Sterling Ponds Ct.,
Sterling Heights, MI 48312